ZOSMM Terms & Conditions Agreement

You can not have more than one active order of the same type of service for each link.

For example, you cannot place two orders of Telegram member service for your channel at the same time. Let your first order complete and then place the next one.

Before placing an order, check that you don't have another active order on this link, otherwise your order will be canceled.

Don't place another order (on this platform or other websites) while you have an open order on a specific link. In this case, it is not possible to follow up when a problem occurs.

If you input the wrong link or in the wrong format, your order will be automatically placed in the completed status and the charged amount will not be returned to your balance.

If you place an order for a prohibited topics (explained on general provisions of user agreement), your order status might be changed to completed but your order will be rejected on the platform and the service fee will be deducted from your account balance. Note that this order cannot be tracked or refunded.

Only services with cancellation option can be cancelled under the conditions described on mentioned service. Otherwise, it is not possible to cancel that order unless the order itself is completed or canceled automatically. Also, note that the slow completion of each service is not considered a reason for you to cancel it.

All the information in the description of the service (Start time, Speed & etc) is an estimate. It may change or have fluctuations at the time of placing your order due to unforeseen circumstances and limitations of that social media network.

Consider that any notification or update in the status of the services, notified on the ZOSMM platform or Telegram information @ZOSMM_update channel, takes precedence over the current description of the service, and it should be taken into consideration with higher priority.

1. If there is a cancel button for the selected service or if this feature exists in the description of that service, you can request to cancel the order.
2. If the order is not completed within the time specified in the service description, you can request to cancel and reund through the ticket. Note that channel update notifications are part of the service description. In this case, the amount made will be deducted from the charge amount and the rest will be returned to your balance. Please note that you must register your request before completing the order.
3. If the order was made incorrectly and the specifications of the service received are different from the service you have chosen, you can request cancellation and refund. Execution speed, start time and drop rate are not among these specifications.
4. If your support request in the ticket for that order remains unanswered for more than 24 hours, you can request that the order be canceled and the charge amount returned to your balance.
5. If the link entered for placing the order is wrong or you change your link after placing the order, your order will be corrupted on the server. This order is automatically placed in the status of completed or canceled without completion. But the charge amount may not be returned to your account. It is not possible to track these orders. So try to check the link before placing the order and don't change it until the order is complete. This also applies to orders with a long delivery time, such as Telegram autoviews.
6. If you place multiple orders from similar services for a specific link at the same time, your orders may be automatically canceled or completed. In this case, the charge amount may not be returned to your balance and these orders cannot be tracked. Make sure you don't have more than one active order from the same service for a particular link. Let the first order complete and then place the next order.
7. The waiting time for canceling your order is up to 12 hours from the time of registration. If your order is completed on the server before this time, it will not be possible to refund.
8. The request to cancel the order due to low speed or delay in the start time is valid only when this delay has not been notified to you in the service description or information channels.
9. Cancellation request for delay in start time is valid only when your order is in processing or pending status. Otherwise, the cancellation request will not be considered.
10. If you make a mistake when placing an order, for example, enter the wrong link or choose the wrong service, it is not possible to cancel the order.
11. The allowed time to protest the existence of mistakes in the specifications and quality of service for your order is up to 6 hours after the final status of the order (canceled or partial or completd). Your requests will not be processed after this deadline.
12. Any cancellation or refund request must be accompanied by complete documentation. Without submitting the documents, it will not be possible to review the application.
13. It is the user's responsibility to register similar and multiple orders for a specific link, as well as to register orders for links on other websites, as well as to register orders for unauthorized sources. It is not possible to follow up or request support for these orders.

1. Refills will not compensate for your previous(earlier) follower/member/like/subscriber/... drops. For a high start count, refilling may not work well.
2. If your current follower/member/like/subscriber/... is less than the start count registered for the order, the refill will be disabled.
3. If auto-refill or services that have a refill button don't work, just give us a ticket and submit your documents.
4. Some services have two types of drop guarantee (refills). guarantee with a time limit (7 days, 14 days, etc.) and a guarantee with an amount limit (up to 5 times the order amount or up to 10 times the order amount). Pay attention to the service description.
5. When a service has a guarantee, the order's start, not its completion, is used to determine how many warranty days are left.In other words, if you use a service with a 3-day guarantee and it takes longer than 3 days to complete your order for any reason, the drop may occur during the order and before it is completed, and the website will not be responsible for it. .Each service's description includes a time estimate for processing orders. Additionally, telegram channel updates and other information regarding modifications to the status and quality of services are included in the description of those services and are given a higher priority. So please pay attention to our service descriptions and notifications before placing an order.
6. At least 24 hours must have passed from the finish of the order in order to request a refill.
7. To place a reorder for a link, first let its previous refill complete.
8. The link you provided in your order must not have had a drop in followers or subscribers before you placed your order. If the link had a drop in followers or subscribers before you placed your order, we will not refill.To request a refill, you must submit a screenshot of your channel or page analytics from one month before your order date till refill request.

If a group or channel uses Hebrew in the name or content, Telegram has rigorous policies in place. Your order might not be completed if it is placed for one of these channels or groups. Ask us questions before placing an order for them.

1. If a group or channel uses Hebrew in the name or content, Telegram has rigorous policies in place. Your order might not be completed if it is placed for one of these channels or groups. Ask us questions before placing an order for them.
2. There is an estimated drop rate for each service. Low shedding ranges from 5 to 20%, medium shedding ranges from 20 to 50, and excessive shedding ranges from 5 to 100%. But bear in mind that they are only estimations and could alter based on your channel or account, as well as the state of social networks and other factors. The information about the drop is only an estimate and guess based on the service's past performance, and as a result, the website disclaims any responsibility for the accuracy of this estimate.

These payment "Terms & Conditions" apply to your use of Cryptocurrencies as your selected payment method. Please read these Terms & Conditions carefully. By using Crypto gateways as your method of payment, you acknowledge and agree to be bound by these Terms & Conditions. These Terms & Conditions apply in addition to the terms and conditions contained in ZOSMM Website Terms and Conditions. If there is a conflict between these Terms & Conditions and ZOSMM Website Terms of Use, with respect to Crypto transactions, ZOSMM Platform Terms & Conditions apply. If you do not agree with all of these Terms & Conditions, do not select the specified gateway or network as your payment method.

The Crypto Payment methods on the ZOSMM platform includes two approaches as described below:

a. Crypto payment gateways

b. Crypto manual payments

a. In the manual method, before payment, check that the desired payment method is still active on the website and is available in the list of portals and payment networks in the add fund section.

b. After a successful manual payment, you should send payment information through ticket on the ZOSMM platform. After that we track the validity of the transaction and then your balance will be charged accordingly.

c. To confirm the payments, the user is required to send the information that ZOSMM wants from them. This information can change in different conditions and times, and the user is required to provide all the items to ZOSMM.

d. The user has only 72 hours after payment to send the information to ZOSMM support. After this time, ZOSMM will not approve your payment. Be sure to consider the 72-hour deadline for sending your payment information.

In payment gateway methods, such as coinbase, coinpayment and etc., the completion time of the payment process depends on the network structure of that payment method. After the payment process is completed, it will be automatically confirmed on the ZOSMM platform.

In the add fund section of the ZOSMM platform, there is a minimum and maximum recharging amount for each payment method. Before making the transaction, make sure to pay within the specified range, otherwise, ZOSMM will not be responsible for any disruption in charging the balance.

Consider the following notices while making payments and recharge your balance:

a. When pasting the ZOSMM Wallet address on your wallet send page, carefully match the address with the address on the ZOSMM platform (due to avoid phishing scams).

b. Before finishing the payment process, match the input address with the specified existing wallet address on the platform (due to wallet address change). Payment to ZOSMM old wallet address would not be confirmed and any mistake will have consequences for you.

c. While making a crypto payment, pay attention to the selected network and choose the requested network to transfer correctly. Otherwise, your payment will not receive on the ZOSMM platform.

d. ZOSMM is not responsible for any error or problem in payment through the payment gateway and crypto money transfer network. Therefore, follow up with the relevant gateway support.

It is possible to return funds from the ZOSMM account balance to the user's account only in the following cases:

a. If the order delivery takes more than 14 days from the time announced in the description of each service, the user has the right to request the return of the remaining balance of his/her account (Note that checking this issue requires that the user send the complete documentation, and this review takes approximately one to two weeks). Also, consider that the updated announcement on the website and ZOSMM Telegram channel is part of the service description and precedes it.

b. If your account has been inactive or inactive for more than four months, you can submit a balance refund request one week before the account expires or the week after.

d. Make a precision in choosing the payment amount. If it is transferred with the wrong amount, it is not possible to refund the payment.

• a. If you utilize referral codes, your account must remain active in order to withdraw them. In the event that your account is inactive for more than 1 month, it will not be possible to utilize referral income.
• b. In order to use the earned income from your referrals, it is necessary to have charged a minimum of $10 to your account at least once per month. Otherwise, the earned income will not be accessible.
• c. To ensure a fair referral program, please maintain honesty when acquiring referrals. If we identify any dishonest behavior, your account, as well as the accounts you have invited, will be promptly blocked without prior notice or explanation. Furthermore, your balance will be frozen and inaccessible.

a. Contractual Relationship

These Terms constitute a legal agreement and create a binding contract between you and ZOSMM Operators.

b. Supplementary Terms

Due to the rapid development of Social Media Platforms and ZOSMM, these Terms between you and ZOSMM Operators do not enumerate or cover all rights and obligations of each party, and do not guarantee full alignment with needs arising from future development. Therefore, THE PRIVACY POLICY, ZOSMM PLATFORM RULES, AND ALL OTHER AGREEMENTS ENTERED INTO SEPARATELY BETWEEN YOU AND ZOSMM ARE DEEMED SUPPLEMENTARY TERMS THAT ARE AN INTEGRAL PART OF THESE TERMS AND SHALL HAVE THE SAME LEGAL EFFECT. YOUR USE OF ZOSMM SERVICES IS DEEMED YOUR ACCEPTANCE OF THE ABOVE SUPPLEMENTARY TERMS.

c. Changes to These Terms

ZOSMM reserves the right to change or modify these Terms in its discretion at any time. ZOSMM will notify such changes by updating the terms on its website () and modifying the [Last revised] date displayed on this page. ANY AND ALL MODIFICATIONS OR CHANGES TO THESE TERMS WILL BECOME EFFECTIVE UPON PUBLICATION ON THE WEBSITE OR RELEASE TO USERS. THEREFORE, YOUR CONTINUED USE OF ZOSMM SERVICES IS DEEMED YOUR ACCEPTANCE OF THE MODIFIED AGREEMENT AND RULES. IF YOU DO NOT AGREE TO ANY CHANGES TO THESE TERMS, YOU MUST STOP USING ZOSMM SERVICES IMMEDIATELY. YOU ARE RECOMMENDED TO FREQUENTLY REVIEW THESE TERMS TO ENSURE YOUR UNDERSTANDING OF THE TERMS AND CONDITIONS THAT APPLY TO YOUR ACCESS TO AND USE OF ZOSMM SERVICES.

d. Prohibition of Use

BY ACCESSING AND USING ZOSMM SERVICES, YOU REPRESENT AND WARRANT THAT YOU HAVE NOT BEEN INCLUDED IN ANY FORMS OF CRIME INVOLVE SUCH AS VIOLENCE, SEX, DISCRIMINATION, UNDECLARED WORK, BURGLARY, CYBERCRIMES, YOUTH CRIMES, HUMAN SMUGGLING AND HUMAN TRAFFICKING, DRUGS , WEAPONS, HUMAN TRAFFICKING، ILLEGAL POSESSION OF FIREARMS, CANNABIS CULTIVATION, FRAUD, REAL ESTATE CRIMES, BENEFIT FRAUD, ILLEGAL WORKERS, UNDECLARED WORKERS, CRIMES AT TRAVELLERS’ SITES, THEFT AND ANY BEHAVIOUR AND ACT, ACTIVITY OR EVENT THAT IS PUNISHABLE BY LAW. ZOSMM RESERVES THE RIGHT TO CHOOSE MARKETS AND JURISDICTIONS TO CONDUCT BUSINESS, AND MAY RESTRICT OR REFUSE, IN ITS DISCRETION, THE PROVISION OF ZOSMM SERVICES IN CERTAIN COUNTRIES OR REGIONS.

As an important part of the ZOSMM Ecosystem, ZOSMM mainly serves as a global online platform for Digital Marketing Assets, and provides Users with a Social Media Marketing platform, technical services and other Digital Assets-related services. As further detailed in Article 3 below, Users must register and open an account with ZOSMM, and deposit Digital Assets into their account prior to Social Media Marketing.

Although ZOSMM has been committed to maintaining the accuracy of the information provided through ZOSMM Services, ZOSMM cannot and does not guarantee its accuracy, applicability, reliability, integrity, performance or appropriateness, nor shall ZOSMM be liable for any loss or damage that may be caused directly or indirectly by your use of these contents. The information about ZOSMM Services may change without notice, and the main purpose of providing such information is to help Users make independent decisions. ZOSMM does not provide investment or consulting advice of any kind, and is not responsible for the use or interpretation of information on ZOSMM or any other communication medium. All Users of ZOSMM Services must understand the risks involved in Digital Marketing, and are recommended to exercise prudence and marketing responsibly within their own capabilities.

a. Registration

All Users must apply for a ZOSMM Account at (https://zosmm.com/signup) before using ZOSMM Services. When you register a ZOSMM Account, you must provide the information identified in this paragraph 3 or otherwise as requested by ZOSMM, and accept these Terms, the Privacy Policy, and other ZOSMM Platform Rules. ZOSMM may refuse, in its discretion, to open a ZOSMM Account for you. You agree to provide complete and accurate information when opening a ZOSMM Account, and agree to timely update any information you provide to ZOSMM to maintain the integrity and accuracy of the information. Each User (including natural person, business or legal entity) must maintain only one main account at any given time.

b. Eligibility

By registering to use a ZOSMM Account, you represent and warrant that: (i) as an individual, you are at least 18 or are of legal age to form a binding contract under applicable laws; (ii) as an individual, legal person, or other organization, you have full legal capacity and sufficient authorizations to enter into these Terms; (iii) you have not been previously suspended or removed from using the ZOSMM Platform or the ZOSMM Services; (iv) you do not have an existing ZOSMM Account; (v) if you act as an employee or agent of a legal entity, and enter into these Terms on their behalf, you represent and warrant that you have all the necessary rights and authorizations to bind such legal entity and to access and use the ZOSMM Platform and ZOSMM Services on behalf of such legal entity; and (vi) your use of the ZOSMM Platform and the ZOSMM Services will not violate any and all laws and regulations applicable to you or the legal entity on whose behalf you are acting, including but not limited to regulations on anti-money laundering, anti-corruption, and counter-terrorist financing.

Please note that there are legal requirements in various countries which may restrict the products and services that ZOSMM Operators can lawfully provide. Accordingly, some products and services and certain functionality within the ZOSMM Platform may not be available or may be restricted in certain jurisdictions or regions or to certain users. You shall be responsible for informing yourself about and observing any restrictions and/or requirements imposed with respect to the access to and use of the ZOSMM Platform and the ZOSMM Services in each country from which the ZOSMM Platform and the ZOSMM Services are accessed by you or on your behalf. ZOSMM Operators reserve the right to change, modify or impose additional restrictions with respect to the access to and use of the ZOSMM Platform and/the ZOSMM Services from time to time at their discretion at any time without prior notification.

c. User Identity Verification

Your registration of an account with ZOSMM will be deemed your agreement to provide required personal information for identity verification. Such information will be used to verify Users’ identity, identify traces of money laundering, terrorist financing, fraud and other financial crimes through ZOSMM, or for other lawful purposes stated by ZOSMM. We will collect, use and share such information in accordance with our Privacy Policy. In addition to providing such information, you agree to allow us to keep a record of that information during the period for which your account is active and within one (1) year after your account is closed, in compliance with global industry standards on data storage. You also authorize us to conduct necessary investigations directly or through a third party to verify your identity or protect you and/or us from financial crimes, such as fraud. The information we require to verify your identity may include, but is not limited to, your name, email address, contact information, phone number, username, government-issued ID, date of birth, and other information collected during account registration. When providing the required information, you confirm it is true and accurate. AFTER REGISTRATION, YOU MUST ENSURE THAT THE INFORMATION IS TRUE, COMPLETE, AND TIMELY UPDATED WHEN CHANGED. IF THERE ARE ANY GROUNDS FOR BELIEVING THAT ANY OF THE INFORMATION YOU PROVIDED IS INCORRECT, FALSE, OUTDATED OR INCOMPLETE, ZOSMM RESERVES THE RIGHT TO SEND YOU A NOTICE TO DEMAND CORRECTION, DIRECTLY DELETE THE RELEVANT INFORMATION, AND, AS THE CASE MAY BE, TERMINATE ALL OR PART OF ZOSMM SERVICES WE PROVIDE FOR YOU. IF WE ARE UNABLE TO REACH YOU WITH THE CONTACT INFORMATION YOU PROVIDED, YOU SHALL BE FULLY LIABLE FOR ANY LOSS OR EXPENSE CAUSED TO ZOSMM DURING YOUR USE OF ZOSMM SERVICES. YOU HEREBY ACKNOWLEDGE AND AGREE THAT YOU HAVE THE OBLIGATION TO UPDATE ALL THE INFORMATION IF THERE IS ANY CHANGE.BY REGISTERING AN ACCOUNT, YOU HEREBY AUTHORIZE ZOSMM TO CONDUCT INVESTIGATIONS THAT ZOSMM CONSIDERS NECESSARY, EITHER DIRECTLY OR THROUGH A THIRD PARTY, TO VERIFY YOUR IDENTITY OR PROTECT YOU, OTHER USERS AND/OR ZOSMM FROM FRAUD OR OTHER FINANCIAL CRIMES, AND TO TAKE NECESSARY ACTIONS BASED ON THE RESULTS OF SUCH INVESTIGATIONS. YOU ALSO ACKNOWLEDGE AND AGREE THAT YOUR PERSONAL INFORMATION MAY BE DISCLOSED TO CREDIT BUREAUS AND AGENCIES FOR FRAUD PREVENTION OR FINANCIAL CRIME PREVENTION, WHICH MAY RESPOND TO OUR INVESTIGATIONS IN FULL.

d. Account Usage Requirements

The ZOSMM Account can only be used by the account registrant. ZOSMM reserves the right to suspend, freeze or cancel the use of ZOSMM Accounts by persons other than account registrant. If you suspect or become aware of any unauthorized use of your username and password, you should notify ZOSMM immediately. ZOSMM assumes no liability for any loss or damage arising from the use of ZOSMM Account by you or any third party with or without your authorization.

e. Account Security

ZOSMM has been committed to maintaining the security of User entrusted funds, and has implemented industry standard protection for ZOSMM Services. However, the actions of individual Users may pose risks. You shall agree to treat your access credentials (such as username and password) as confidential information, and not to disclose such information to any third party. You also agree to be solely responsible for taking the necessary security measures to protect your ZOSMM Account and personal information.

You should be solely responsible for keeping safe of your ZOSMM Account and password, and be responsible for all placing orders and the transactions under your ZOSMM Account. ZOSMM assumes no liability for any loss or consequences caused by authorized or unauthorized use of your account credentials, including but not limited to information disclosure, information release, consent or submission of various rules and agreements by clicking on the website, online agreement renewal, etc.

By creating a ZOSMM Account, you hereby agree that:

you will notify ZOSMM immediately if you are aware of any unauthorized use of your ZOSMM Account and password or any other violation of security rules;

you will strictly abide by all mechanisms or procedures of ZOSMM regarding security, authentication, placing orders, charging, using services and other related assets; and

you will take appropriate steps to logout from ZOSMM at the end of each visit.

a. Suspension of ZOSMM Accounts

You agree that ZOSMM shall have the right to immediately suspend your ZOSMM Account (and any accounts beneficially owned by related entities or affiliates), freeze or lock the funds in all such accounts, and suspend your access to ZOSMM for any reason including if ZOSMM suspects any such accounts to be in violation of these Terms, our Privacy Policy, or any applicable laws and regulations. You agree that ZOSMM shall not be liable to you for any permanent or temporary modification of your ZOSMM Account, or suspension or termination of your access to all or any portion of ZOSMM Services. ZOSMM shall reserve the right to keep and use the transaction data or other information related to such ZOSMM Accounts. The above account controls may also be applied in the following cases:

The ZOSMM Account is subject to a governmental proceeding, criminal investigation or other pending litigation;

We detect unusual activities in the ZOSMM Account;

We detect unauthorized access to the ZOSMM Account;

We are required to do so by a court order or command by a regulatory/government authority.

b. Cancellation of ZOSMM Accounts

In case of any of the following events, ZOSMM shall have the right to directly terminate these Terms by cancelling your ZOSMM Account, and shall enjoy the right but not the obligation to permanently freeze (cancel) the authorizations of your ZOSMM Account on ZOSMM and withdraw the corresponding ZOSMM Account thereof:

after ZOSMM terminates services to you;

you allegedly register or register in any other person’s name as a ZOSMM User again, directly or indirectly;

the information that you have provided is untruthful, inaccurate, outdated or incomplete;

when these Terms are amended, you state your unwillingness to accept the amended Terms by applying for cancellation of your ZOSMM Account or by other means;

you request that ZOSMM Services be terminated; and any other circumstances where ZOSMM deems it should terminate ZOSMM Services.

Should your ZOSMM Account be terminated, the account and transactional information that meet data retention standards will be securely stored for 1 year. In addition, if a transaction is unfinished during the account termination process, ZOSMM shall have the right to notify your counterparty of the situation at that time. You acknowledge that a user-initiated account exit will also be subjected to the termination protocol stated above.

If ZOSMM is informed that any Digital Assets or funds held in your ZOSMM Account are stolen or otherwise are not lawfully possessed by you, ZOSMM may, but has no obligation to, place an administrative hold on the affected funds and your ZOSMM Account. If ZOSMM does lay down an administrative hold on some or all of your funds or ZOSMM Account, ZOSMM may continue such hold until such time as the dispute has been resolved and evidence of the resolution acceptable to ZOSMM has been provided to ZOSMM in a form acceptable to ZOSMM. ZOSMM will not involve itself in any such dispute or the resolution of the dispute. You agree that ZOSMM will have no liability or responsibility for any such hold, or for your inability to withdraw Digital Assets or funds or execute orders during the period of any such hold.

c. Remaining Funds After ZOSMM Account Termination

Once a ZOSMM Account is closed/withdrawn, all remaining account balance (which includes charges and liabilities owed to ZOSMM) will be payable immediately to ZOSMM. Upon payment of all outstanding charges to ZOSMM (if any), Users will have 5 business days to withdraw all Digital Assets or funds from the account.

d. Remaining Funds After ZOSMM Account Termination Due to Fraud, Violation of Law, or Violation of These Terms

ZOSMM maintains full custody of the Digital Assets, funds and User data/information which may be turned over to governmental authorities in the event of ZOSMM Accounts’ suspension/closure arising from fraud investigations, investigations of violation of law or violation of these Terms.

e. Dormant Accounts

Notwithstanding any provision of this Section, after six months, ZOSMM may provide a written notice requiring you to reactivate your ZOSMM account within announced days of the notice. In the event that you fail to reply the notice request, ZOSMM may in its absolute discretion and without prior notice to you:

- deem your ZOSMM account as a dormant account;

- withdraw such dormant account balance (including any Digital Assets and funds contained therein) to ZOSMM balance, close and delete mentioned account, so orders history and other account histories would not be trackable.

- after a dormant account is closed, it cannot be reactivated by you (i.e. you will need to register a new ZOSMM account if you wish to continue to use ZOSMM Services).

It is the Users' responsibility to abide by local laws in relation to the legal usage of ZOSMM Services in their local jurisdiction as well as other laws and regulations applicable to Users. Users must also factor, to the extent of their local laws, all aspects of taxation, the withholding, collection, reporting and remittance to their appropriate tax authorities. ALL USERS OF ZOSMM SERVICES ACKNOWLEDGE AND DECLARE THAT THEIR FUNDS COME FROM LEGITIMATE SOURCES AND DO NOT ORIGINATE FROM ILLEGAL ACTIVITIES; USERS AGREE THAT ZOSMM WILL REQUIRE THEM TO PROVIDE OR OTHERWISE COLLECT THE NECESSARY INFORMATION AND MATERIALS AS PER RELEVANT LAWS OR GOVERNMENT ORDERS TO VERIFY THE LEGALITY OF THE SOURCES AND USE OF THEIR FUNDS. ZOSMM maintains a stance of cooperation with law enforcement authorities globally and will not hesitate to seize, freeze, terminate users' accounts and funds which are flagged out or investigated by legal mandate.

a. Observance of politeness and mutual respect in tickets and phone calls

ZOSMM believes in being ethical and showing respect to its customers. ZOSMM employees are obliged to observe courtesy and respect in dealing with customers; in the event that there is a violation or poor treatment by ZOSMM employees, we request that the subscribers notify the management and team of such cases in order to help ZOSMM in respecting the rights of customers and being ethical.

Also, all customers are obliged to be polite and respectful even when their service has problems or disruptions for any reason. Users should act with mutual respect in writing support tickets and on phone calls, and under no circumstances should they behave out of respect or politeness.

In case of any disrespect or obscenity on the part of the users, the user's account will be blocked, and ZOSMM will have the right to suspend all the services of that user.

b. Force majeure and unforeseen events

ZOSMM is not responsible for failure to fulfill its obligations during emergencies and force majeure such as natural disasters, war, riots, social chaos, explosions, strikes, government restrictions, and embargoes. 

However, in the event of such cases, ZOSMM will try its best to reduce the effects of these cases. The occurrence of any emergency will not cause the users to violate the terms of service. Sanctions and the impossibility of currency exchange will be emergency cases as well.

Access to ZOSMM Services will require the submission of certain personally identifiable information. Please review ZOSMM’s Privacy Policy for a summary of ZOSMM’s guidelines regarding the collection and use of personally identifiable information.

- email address;

- name;

- gender;

- date of birth;

- phone number;

- nationality;

- device ID;

- transactional information;

Why does ZOSMM process my personal information?

- Transaction services. We use your personal information to process your orders, and to communicate with you about orders and services;

- Communicate with you. We use your personal information to communicate with you in relation to ZOSMM Services;

-  We collect and process identity information and Sensitive Personal Data (as detailed in section 1) to comply with our Know Your Customer (“KYC”) obligations under applicable laws and regulations, and Anti-Money Laundering laws and regulations;

Legal Basis for our use of personal information (EU and UK GDPR)

Performance of a contract; when we provide you with products or services, or communicate with you about them. This includes when we use your personal information to take and handle orders, and process payments.

Legal obligation; to comply with our legal obligations under applicable laws and regulations, and Anti-Money Laundering laws and regulations.

Your consent when we ask for your consent to process your personal information for a specific purpose that we communicate to you. When you consent to processing your personal information for a specified purpose, you may withdraw your consent at any time and we will stop processing your data for that purpose.

- Information about your behavior: we may process information about you on your behavior and your activity for marketing and advertising purposes.

- Improve our services. We process personal information to improve our services and for you to have a better user experience;

Recommendations and personalization. We use your personal information to recommend features and services that might be of interest to you, identify your preferences, and personalize your experience with ZOSMM Services.

We use cookies and similar tools to enhance your user experience, provide our services, and understand how customers use our services so we can make improvements. Depending on applicable laws in the region you are located in, the cookie banner on your browser will tell you how to accept or refuse cookies.

Information about our users is an important part of our business and we are not in the business of selling our users' personal information to others. ZOSMM shares users' personal information only as described below and with the subsidiaries or affiliates of ZOSMM that are either subject to this Privacy Notice or follow practices at least as protective as those described in this Privacy Notice.

Third party service providers: We employ other companies and individuals to perform functions on our behalf.  Examples include analyzing data, providing marketing assistance, processing payments, transmitting content, and assessing and managing credit risk.  These third-party service providers only have access to personal information needed to perform their functions, but may not use it for other purposes. Further, they must process the personal information in accordance with our contractual agreements and only as permitted by applicable data protection laws.

Business transfers: As we continue to develop our business, we might sell or buy other businesses or services. In such transactions, user information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Notice (unless, of course, the user consents otherwise). Also, in the unlikely event that ZOSMM or substantially all of its assets are acquired, user information will be one of the transferred assets.

Protection of ZOSMM and others: We release account and other personal information when we believe release is appropriate to comply with the law or with our regulatory obligations; enforce or apply our Terms of Use and other agreements; or protect the rights, property or safety of ZOSMM, our users or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.

We design our systems with your security and privacy in mind.  We work to protect the security of your personal information during transmission by using encryption protocols and software.

We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of your personal information. Our security procedures mean that we may ask you to verify your identity to protect you against unauthorized access to your account password. We recommend using a unique password for your ZOSMM account that is not utilized for other online accounts and to sign off when you finish using a shared computer.

In order for us to provide you the best user experience, we may share your personal information with our marketing partners for the purposes of targeting, modeling, and/or analytics as well as marketing and advertising. You may opt-out of sharing personal information with our marketing partners, unless we have a legitimate interest to do so.

You can access your information, including your name, address, payment options, profile information, and transaction history by reaching out to our support team.

We keep your personal information to enable your continued use of ZOSMM Services, for as long as it is required in order to fulfil the relevant purposes described in this Privacy Notice, and as may be required by law such as for tax and accounting purposes, compliance with Anti-Money Laundering laws, or as otherwise communicated to you.

Our data protection officer can be contacted at zobikagroup@gmail.com, and will work to address any questions or issues that you have with respect to the collection and processing of your personal information.

If you choose to use ZOSMM Services, your use and any dispute over privacy is subject to this Notice and our Terms of Use. If you have any concerns about privacy at ZOSMM, please contact us with a thorough description, and we will try to resolve it. You also have the right to contact your local Data Protection Authority.

Our business changes constantly, and our Privacy Notice will change also. You should check our websites frequently to see recent changes. If you do not agree with the revised content, you shall stop accessing ZOSMM immediately. When an updated version of the Privacy Policy is released, your continued access to ZOSMM means that you agree to the updated content and agree to abide by the updated Privacy Notice. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account.